Anne Roberts, Marketing and Communications Manager at The Insurance Institute, writes about how in an increasingly faceless, digital world, great customer service is imperative.

When you register for any qualification, it's perfectly normal to feel overwhelmed or unsure where to begin – particularly if you're planning on studying while you work. Getting organised and planning your time is the key to success and helps to relieve some of the stress, so it's important to prepare for the next few months.

In this Thinkpiece from our member magazine, The Insider, Doireann O’Mahony, Barrister-at-Law, discusses recent developments in the assessment of awards in personal injuries claims.

Blockchain is a term you may have come across, but few can explain exactly what this technology can do and its impact on industries such as insurance. Here Caitriona Somers sets out the key points those in our industry should be aware of.

We all like to think we are unprejudiced, inclusive and objective; but unconsciously, we tend to gravitate towards the people who look and think like us. Julie Lynch from PDT Global discusses the damaging effects unconscious bias can have on businesses and gives tips for reducing biases in the workplace.

Talent gaps and skills shortages are key issues for the insurance industry. The dream of an innovative and exciting career can jar with the conservative nature of insurance, particularly for younger generations. So how can organisations in this traditional industry look to attract millennials? The Insurance Institute investigates. 

In the first issue of our member magazine, The Insider, we spoke to Alan Burke (RSA, Galway) to find out more about his career in underwriting. 

We've teamed up with the LIA to offer those undertaking the Insurance Practitioner Apprenticeship the option of completing a general insurance stream or financial advice stream of the programme. In practice, the difference between the two streams are as follows:

In the first issue of our member magazine, The Insider, Jade Giltrap, Media Development Underwriter and Sam Austen, Entertainment Development Underwriter for specialist insurer Hiscox, take a look at the professional risks faced by the creative businesses behind the adverts.

Next up in our Careers in Insurance infographic series is a role that encompasses a variety of areas, and can play an essential role in the claims resolution process – the loss adjuster.