--- title: What does a Claims Handler actually do? [Infographic] description: As the first point of contact in the company after a customer has a car accident, a break-in or needs surgery, Claims Handlers must be a good all-rounders. image: https://blog.iii.ie/hubfs/Claims_FB.png --- [![logo-from-updated-site](https://blog.iii.ie/hs-fs/hubfs/Logos/Insurance%20Institute/logo-from-updated-site.png?width=178&name=logo-from-updated-site.png)](http://www.iii.ie/) [**MEMBER LOGIN**](https://eu-quercus.elluciancloud.com/app/iii/f?p=10604:101:3609409149439) - [Programmes](https://iii.ie/Programmes) - [Certificate in Product Advice](https://iii.ie/Programmes/Certificate-in-Insurance-Product-Advice-APA) - [Certificate in Insurance Practice](https://iii.ie/Programmes/Certificate-in-Insurance-Practice-CIP) - [Higher Diploma in Insurance Management](https://iii.ie/Programmes/Higher-Diploma-in-Insurance-Management) - [Specialty Programmes](https://iii.ie/Programmes/Specialty-Programmes) - [Insurance Practitioner Apprenticeship](https://iii.ie/Programmes/Specialty-Programmes/Insurance-Practitioner-Apprenticeship) - [Certified Insurance Director](https://iii.ie/Programmes/Specialty-Programmes/Certified-Insurance-Director) - [Certificate in Climate Risk](https://iii.ie/Programmes/Specialty-Programmes/Certificate-in-Climate-Risk) - [Micro-credentials](https://iii.ie/Programmes/Specialty-Programmes/Micro-credentials) - [Affiliate Programmes](https://iii.ie/Programmes/Affiliate-Programmes) - [Non-General Insurance Qualifications](https://iii.ie/Programmes/Affiliate-Programmes#non-general-insurance-qualifications) - [Certified Diploma in Loss Adjusting](https://iii.ie/Programmes/Affiliate-Programmes#cdip) - [ACII to FCII](https://iii.ie/Programmes/Affiliate-Programmes#acii-and-fcii) - [Exemptions](https://iii.ie/Programmes/Exemptions) - [Exams](https://iii.ie/Programmes/Exam-Information) - [Membership](https://iii.ie/Membership) - [Membership Categories and Fees](https://iii.ie/Membership/Membership-Categories-Fees) - [CPD](https://iii.ie/Membership/CPD) - [Local Institutes](https://iii.ie/Membership/Local-Institutes) - [Careers](https://iii.ie/Membership/Careers) - [Register of Compliant Persons](https://iii.ie/Membership/Register-of-Compliant-Persons) - [Employers](https://iii.ie/Employers) - [About Us](https://iii.ie/About-Us) - [Our History](https://iii.ie/About-Us/Our-History) - [Leadership Team](https://iii.ie/About-Us/Leadership) - [Blog](https://blog.iii.ie/inside-track) ![Blog Banner 2](https://blog.iii.ie/hubfs/Blog%20Banner%202.png "Blog Banner 2") # What does a Claims Handler actually do? \[Infographic\] 01/11/16 10:00 / by [The Insurance Institute](https://blog.iii.ie/inside-track/author/the-insurance-institute) ![The Insurance Institute](https://blog.iii.ie/hubfs/TII_Simpl_Horiz_Blue_Favicon.ico) Insurance organisations employ people of many skills and backgrounds, all of whom are vital to the company's success. The roles available range from the traditional – underwriters, claims handlers, loss adjusters and sales personnel – to ancillary services like marketing, HR, accounting and IT.  Our new series of infographics will help to explain exactly what each of these roles involve, the skills and qualifications required and the future prospects associated with each career path. One of the main roles that underpins the insurance industry is the claims handler. As the first point of contact in the company after a customer has a car accident or a break-in at their home, claims handlers must be a good all-rounders; supportive, caring and decisive, with a great eye for detail.   Learn more about what a career as a claims handler actually involves in our infographic below.   **Thinking about a career in claims?** [![Start your journey >](https://no-cache.hubspot.com/cta/default/2119128/e1a43671-7ef3-41cd-8ed3-9eae7b134c80.png)](https://cta-redirect.hubspot.com/cta/redirect/2119128/e1a43671-7ef3-41cd-8ed3-9eae7b134c80)   ![Claims-1.png](https://blog.iii.ie/hs-fs/hubfs/Claims-1.png?width=711&height=1868&name=Claims-1.png)   Learn more about careers in insurance: [![Start your journey >](https://no-cache.hubspot.com/cta/default/2119128/e1a43671-7ef3-41cd-8ed3-9eae7b134c80.png)](https://cta-redirect.hubspot.com/cta/redirect/2119128/e1a43671-7ef3-41cd-8ed3-9eae7b134c80) The Insurance Institute of Ireland Insurance Centre, 5 Harbourmaster Place IFSC, Dublin 1, D01 E7E8 01 645 6600 | [info@iii.ie](mailto:info@iii.ie) The Insurance Institute of Ireland is registered in Ireland. No. 518942 and is a company limited by guarantee, with permission to omit the suffix 'CLG' from its name. - ![Education Awards 2018](https://www.iii.ie/upload/frontpage/award-1.png) - ![bgr](https://blog.iii.ie/hubfs/TheInsuranceInstitute%20-June2017%20/images/iso-9001.png) - [ABOUT](https://www.iii.ie/about/) - [MEMBERSHIP T&Cs](https://www.iii.ie/about/membership-terms-and-conditions) - [CODE OF ETHICS & CONDUCT](https://www.iii.ie/about/code-of-ethics) - [DATA PROTECTION & PRIVACY POLICY](https://www.iii.ie/about/data-protection-and-privacy-policy) - [USEFUL DOCUMENTS](https://www.iii.ie/exams/useful-documents) - [WEBSITE TERMS OF USE](https://www.iii.ie/about/website-terms-of-use) - [COOKIES NOTICE](https://www.iii.ie/about/cookies-notice) - - - - ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "The Insurance Institute", "url" : "https://blog.iii.ie/inside-track/author/the-insurance-institute" }, "datePublished" : "2016-11-01T10:00:00.000Z", "headline" : "What does a Claims Handler actually do? 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