For generations, traditional leaders were celebrated for using their power to take charge, make decisions, tell others what to do, and determine who needs to know what. However, many industries such as the insurance industry have reached a point where senior executives are now responsible for multiple disciplines, so this old notion of lopsided power structures is no longer fit for purpose. So what does a modern insurance leader need to be?

Change is one of life’s only certainties, and if these past few years have taught us anything, it is that we must learn to adapt, and we must be flexible as nothing ever stays the same – and would we want it to anyway? Change is, in many ways, progress. The quote about how we cannot become who we want if we stay the same comes to mind and is quite apt when discussing our (The Insurance Institute’s) new strategic direction.