--- title: 3 Steps to Resolving Your Password Reset Issues description: If you have been trying to access the Member Area and are experiencing difficulty resetting your password, you can try the steps below to resolve the problem. image: https://blog.iii.ie/hubfs/typing.jpg --- [![logo-from-updated-site](https://blog.iii.ie/hs-fs/hubfs/Logos/Insurance%20Institute/logo-from-updated-site.png?width=178&name=logo-from-updated-site.png)](http://www.iii.ie/) [**MEMBER LOGIN**](https://eu-quercus.elluciancloud.com/app/iii/f?p=10604:101:3609409149439) - [Programmes](https://iii.ie/Programmes) - [Certificate in Product Advice](https://iii.ie/Programmes/Certificate-in-Insurance-Product-Advice-APA) - [Certificate in Insurance Practice](https://iii.ie/Programmes/Certificate-in-Insurance-Practice-CIP) - [Higher Diploma in Insurance Management](https://iii.ie/Programmes/Higher-Diploma-in-Insurance-Management) - [Specialty Programmes](https://iii.ie/Programmes/Specialty-Programmes) - [Insurance Practitioner Apprenticeship](https://iii.ie/Programmes/Specialty-Programmes/Insurance-Practitioner-Apprenticeship) - [Certified Insurance Director](https://iii.ie/Programmes/Specialty-Programmes/Certified-Insurance-Director) - [Certificate in Climate Risk](https://iii.ie/Programmes/Specialty-Programmes/Certificate-in-Climate-Risk) - [Micro-credentials](https://iii.ie/Programmes/Specialty-Programmes/Micro-credentials) - [Affiliate Programmes](https://iii.ie/Programmes/Affiliate-Programmes) - [Non-General Insurance Qualifications](https://iii.ie/Programmes/Affiliate-Programmes#non-general-insurance-qualifications) - [Certified Diploma in Loss Adjusting](https://iii.ie/Programmes/Affiliate-Programmes#cdip) - [ACII to FCII](https://iii.ie/Programmes/Affiliate-Programmes#acii-and-fcii) - [Exemptions](https://iii.ie/Programmes/Exemptions) - [Exams](https://iii.ie/Programmes/Exam-Information) - [Membership](https://iii.ie/Membership) - [Membership Categories and Fees](https://iii.ie/Membership/Membership-Categories-Fees) - [CPD](https://iii.ie/Membership/CPD) - [Local Institutes](https://iii.ie/Membership/Local-Institutes) - [Careers](https://iii.ie/Membership/Careers) - [Register of Compliant Persons](https://iii.ie/Membership/Register-of-Compliant-Persons) - [Employers](https://iii.ie/Employers) - [About Us](https://iii.ie/About-Us) - [Our History](https://iii.ie/About-Us/Our-History) - [Leadership Team](https://iii.ie/About-Us/Leadership) - [Blog](https://blog.iii.ie/inside-track) ![Blog Banner 2](https://blog.iii.ie/hubfs/Blog%20Banner%202.png "Blog Banner 2") # 3 Steps to Resolving Your Password Reset Issues 26/05/20 16:14 / by [The Insurance Institute](https://blog.iii.ie/inside-track/author/the-insurance-institute) ![The Insurance Institute](https://blog.iii.ie/hubfs/TII_Simpl_Horiz_Blue_Favicon.ico) Your Member Area is one of the best places to find useful information and supports, especially during exam periods.  If you have been trying to access the Member Area and are experiencing difficulty resetting your password, you can try the steps below to resolve the problem. ![typing](https://blog.iii.ie/hubfs/typing.jpg)   **1. Clear Your Cookies** Your old password might be saved in the background of your browser. You should clear your cookies to get rid of the old password and try log in again. **2. Change Your Browser** Try logging in using Google Chrome if you are not doing so already. **3. Contact Us** If you have tried resetting your password may times, you may have disabled your account. In this instance you need to contact Member Services (email memberservices@iii.ie or call 01 645 6600) to enable your account. > Note: Our Member Services team operate from 9-5 Monday - Friday.   The Insurance Institute of Ireland Insurance Centre, 5 Harbourmaster Place IFSC, Dublin 1, D01 E7E8 01 645 6600 | [info@iii.ie](mailto:info@iii.ie) The Insurance Institute of Ireland is registered in Ireland. No. 518942 and is a company limited by guarantee, with permission to omit the suffix 'CLG' from its name. - ![Education Awards 2018](https://www.iii.ie/upload/frontpage/award-1.png) - ![bgr](https://blog.iii.ie/hubfs/TheInsuranceInstitute%20-June2017%20/images/iso-9001.png) - [ABOUT](https://www.iii.ie/about/) - [MEMBERSHIP T&Cs](https://www.iii.ie/about/membership-terms-and-conditions) - [CODE OF ETHICS & CONDUCT](https://www.iii.ie/about/code-of-ethics) - [DATA PROTECTION & PRIVACY POLICY](https://www.iii.ie/about/data-protection-and-privacy-policy) - [USEFUL DOCUMENTS](https://www.iii.ie/exams/useful-documents) - [WEBSITE TERMS OF USE](https://www.iii.ie/about/website-terms-of-use) - [COOKIES NOTICE](https://www.iii.ie/about/cookies-notice) - - - - ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "The Insurance Institute", "url" : "https://blog.iii.ie/inside-track/author/the-insurance-institute" }, "dateModified" : "2020-05-26T15:16:02.161Z", "datePublished" : "2020-05-26T15:14:43.000Z", "headline" : "3 Steps to Resolving Your Password Reset Issues", "image" : [ "https://blog.iii.ie/hubfs/typing.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.iii.ie/inside-track/3-steps-to-resolving-your-password-reset-issues", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.iii.ie/hubfs/Logos/logo-from-updated-site.png" }, "name" : "The Insurance Institute" } } ```